BTES Technical Support
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What can I do if my cable box remote will not change channels on the box?
If your cable box remote will not change channels on the box, make sure that the remote is set to control the cable box. Press the cable button at the top of the remote normally labeled CBL and try changing channels again.
When you press the CBL button on the remote, notice if it lights up or flashes red. If it does not light up or flash, the batteries could be dead.
If you are still unable to get the remote to change channels on the remote it is possible the batteries in the remote are either dead or in the process of going dead. Attempt to change the batteries and try again.