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What do I do when I have HDTV service but cannot receive the HD channels?
If you have HDTV service but cannot receive HD channels make sure your cable box is connected to your TV with the Component cables or HDMI cable. Component cables should be color coded Red, Green, Blue for video and Red and White for audio. An HDMI cable is a single cable with a wide rectangular connector on each end. For correct connections to your TV set consult your manual or TV manufacturer. After you have the cables connected correctly verify that the TV set is on the correct input. Examples would be Line 1, Component 1, HDMI, etc. - this will depend on the physical location of connection on the back of your TV set. These connections should be labeled accordingly and should match what the TV shows on the screen for the input.
If you are still unable to receive HD service and your cables are connected correctly, run the cable box HD set up wizard. In order to run the wizard hit the power button on the front of the cable box to turn power off to the box. After the box is powered off, hold down both the Guide, and Info buttons on the front of the box. This should start the HD set up wizard. The wizard should ask you several questions about your TV. Follow the menu and power the box back on after completion.