BTES Technical Support
Support Home - Phone Support - Internet Support - Cable Support
What can I do if my cable service is out on only one TV?
Check the other TVs in the house for quality issues like fuzziness, snow, or ghosting on lower channels. Typically service loss to one TV is caused by not enough signal reaching the TV through the splitter in the house. If you see any quality issues on other TVs you may wish to change the splitter in the house to correct the problem.
If you do not have quality issues with other TVs in the house, then check to see if there are any devices connected to this TV. (VCR, DVD player, etc) If so, are these devices on, causing possible problems with the cable signal reaching the TV? If so, check to make sure these devices are connected correctly. If they are and you are still not receiving a signal try to bypass the devices and connect the cable directly to the TV. If the picture improves, try replacing the cables between the VCR/DVD and the TV.