BTES Technical Support

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What do I do if I can't get on the Internet?
Reboot your PC. Reboot your router if you are using one (unplug the power and reconnect it). If you have multiple PCs in your house, is the problem with one or all of them? If the problem is only one, then the Internet service is working and you should contact a PC repair shop to assist with the PC that isn't working. If you have a router and it is near the PC, unhook the Internet cable (connected to the WAN port of the router) and connect it directly to your PC. If that works, then the router could be faulty.