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How do I keep my phone number from my previous provider?
If you sign up for BTES service and tell them before the install that you want to keep your existing number then you do not need to do anything else. Your phone number will also be automatically disconnected from your previous provider.
Do not cancel your phone service before you are installed. This can cause your existing phone number to be kept by your old provider and BTES will not be able to port it from your old provider.
After your old phone number is disconnected from your previous provider, BTES is unable to put it on our system. If you get a new phone number from BTES and want to take back you old providers number you will not be able to.