BTES Technical Support

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BTES Internet Support - Frequently Asked Questions

What is the first step in fixing a problem with my equipment?

How do I connect multiple devices to the Internet?

What can I do to keep my computer running like new?

I reformatted my computer and I cannot get online. What should I do?

My computer will not turn on. What should I do?

What is the difference between viruses and Spyware?

I am connected to the internet, but pages are taking a very long time to open. What can I do?

I am having difficulty opening websites up. What are some steps I can take to verify it is not my computer?

My Mac will not get online. How do I fix this?

How do I set up BTES email on my Kindle, iPad, iPod, iPhone, tablet, etc.?

How do I set up, secure or upgrade the firmware on my router?

How do I use online services such as Netflix, Facebook and Twitter?

What do I do if I can't access a specific website?

What do I do if I can't get on the Internet?

What can I do if I am having computer problems?