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BTES Cable TV Support - Frequently Asked Questions

What is the first step in fixing a problem with my equipment?

What can I do if my cable service is out on every TV in my house?

What can I do if my cable service is out on only one TV?

What should I do if my cable service is fuzzy or snowy on all of my TVs in the house?


What can I do if I am only receiving some of my channels?

What should I do when my cable box says "No Data Available" on the program guide?

What can I do when my box says "Advanced Services Unavailable"?

What can I do if the sound on my cable box keeps going out?

What can I do if the volume on my cable box is extremely low?

I am hearing music or a radio station on channel 6. What can I do?

What can I do if the sound on my TV is coming out in Spanish or with music?

What can I do if my cable box remote will not change channels on the box?

How do I purchase a Pay-Per-View movie when my box keeps asking for my PIN?

What do I do when I have HDTV service but cannot receive the HD channels?

How do I connect my DVD player, VCR or other device to my TV?

How do I set up my IPTV remote? How do I set up the remote so that it controls my TV volume?